Welcome! This article is a quick tour of your Tsop Tech client area, so you know where to find things when you need them.
Your services and domains
From your dashboard, you can see every hosting service and domain on your account, along with its status, renewal date, and details. This is the place to start whenever you want to check when something renews or manage a specific service.
Invoices and payments
All invoices, past and upcoming, are available in the Billing section, where you can view payment history, download invoices, and update the payment method used for renewals. Keeping a valid payment method on file is the easiest way to avoid accidental service interruptions.
Getting support
If something isn't working, or you just have a question, opening a support ticket is the fastest way to reach us — it keeps a written record of the issue and our replies, so nothing gets lost compared to email or phone. Be as specific as you can (what you were doing, what you expected, what happened instead) to help us resolve it quickly.
Keeping your account secure
We strongly recommend enabling two-factor authentication (2FA) on your account. It adds a second step to logging in — typically a one-time code from an app on your phone — so that a leaked or guessed password alone isn't enough to access your account. You can turn it on from your account security settings.
Updating your details
Keep your contact information current, especially your email address. It's how we reach you for renewal reminders, security notices, and support updates — an out-of-date contact email is the most common reason people miss something important.
Still can't find something?
Browse the rest of this knowledge base for guides on domains, hosting, and security, or open a support ticket and we'll point you in the right direction directly.
