Last updated 20 August 2026
This page explains your right to withdraw from a purchase, and how cancellation works for each type of service we offer.
As an EU consumer, you have 14 days from the date of your order to withdraw without giving a reason, under the Consumer Rights Directive. To exercise it, contact us via a support ticket within that window.
| Service | Withdrawal right |
|---|---|
| Hosting (before activation) | Full refund within 14 days. |
| Hosting (after you've requested immediate activation) | By requesting immediate activation at checkout, you agree the service begins right away and the withdrawal right ends once it's been fully provided — this is standard for instantly-provisioned digital services under the Directive. |
| Domain registration | Non-refundable once submitted to the registry — the registration is passed to a third party (the registry) immediately on order, which is one of the Directive's standard exceptions. |
| Professional services (web development, etc.) | Governed by the scope of work agreed for that project; contact us to discuss. |
You can cancel a recurring hosting plan at any time from your client area, or by opening a support ticket. Cancellation stops future billing from the next renewal date. Outside the 14-day withdrawal window described above, fees already paid for the current billing period are not refunded unless required by law.
If an invoice goes unpaid, the affected service may be suspended and, after continued non-payment, terminated. See our Terms & Conditions for the full process.
Open a support ticket with your account details and the service in question. We aim to respond within one business day.
[email protected] or via a support ticket.